Frequently Asked Questions
Everything you need to know about your Boutique Jacques International experience.
What is your international shipping policy?
We offer worldwide shipping via premium carriers. Delivery times typically range from 5 to 10 business days depending on your location and customs processing.
How can I return an item that doesn't fit?
We accept returns within 30 days of delivery. Items must be in their original condition with all tags attached. Please use our online portal to generate a return shipping label.
Are the luxury items on your site authentic?
Absolutely. Boutique Jacques International guarantees the authenticity of every product we sell. We work directly with designers and authorized distributors to ensure 100% genuine luxury goods.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How do I determine the correct size for me?
Each product page features a detailed size guide. Since we carry international brands, we provide conversion charts and specific measurements to help you find the perfect fit.
Can I track my order once it has shipped?
Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.